Service Writer/Coordinator

Edmonton, AB

Commercial Truck Equipment Co. , Canada’s largest supplier of commercial truck equipment, is looking for a reliable, self-motivated individual with a professional attitude to fill a full-time position as Service Writer/Coordinator in our Edmonton, AB branch.

The ideal candidate should have a proven track record of employment, a desire to work to a high quality with an understanding of customer service and satisfaction, and be self-motivated.  The successful candidate will be someone who enjoys working with customers, takes pride in his/her work, takes initiative and commits to exceeding customers’ expectations.

Job Overview:

This position is fast paced and detail oriented, requiring superior multi-tasking skills.   The Service Writer/Coordinator must be able to communicate professionally and efficiently with customers and team members in a courteous manner.

Typical duties include but are not limited to:

  • Scheduling appointments and technicians’ jobs
  • Processing work order estimates
  • Claiming warranty for all service related work orders and parts
  • Providing professional, courteous customer service
  • Answering phones and responding to email inquiries
  • Maintaining repair lists and updating customers
  • Project filing and document handling as required
  • Managing time cards and entering data in ADP (EZlabour)
  • Handling various tasks and projects assigned by Service Manager


  • Minimum two (2) years’ experience in a Service Writer/Coordinator role with invoicing, submitting invoice on customer websites, and dispatching tasks to service team
  • Experience in a truck dealership is a major asset
  • Previous experience in the truck or heavy equipment industry is considered an asset
  • Excellent computer skills, specifically intermediate level MS Excel and experience using web-based applications
  • Valid Class 5 driver`s license. Experience driving large trucks is an asset

Skills and Attributes:

  • Superior written and verbal communications skills
  • Able to provide accurate job quoting and costing
  • Professional customer service skills and pleasant phone demeanor
  • Excellent computer skills (Microsoft Word, Excel, Outlook)
  • Strong organizational and time management skills
  • Detail oriented and ability to multi-task
  • Self-directed with the ability to determine task priority, necessity, etc.
  • Ability to deliver high quality and volumes of work and meet deadlines
  • Reliable and punctual with a strong work ethic

We offer competitive compensation, a comprehensive benefit package including health and dental coverage, as well as exceptional career growth potential.

Please feel free to contact Brennan Kapler, Branch Manager should you wish to discuss the vacancy, in confidence, prior to making an application.

O: 780-468-5151

We thank all those who apply, however, only those who are qualified for the position will be contacted.

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